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refund policy

Return Policy:

1. Returns and Exchanges:
  • We do not offer refunds for change of mind purchases, so please choose carefully. However, if you have any queries, please feel free to email us and our team will be more than happy to assist you.
  • If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
  • In case your order was damaged during transit or you have received a wrong PRO VITAMIN CO. order, please contact our customer service team immediately by
2. Eligibility for Returns:
  • Products must be unused, unopened, and in their original packaging to be eligible for a return within 7 days of delivery.
  • Items damaged during shipping will be replaced or refunded.
3. Return Process:
  • Contact our customer service team to initiate the return process.
  • Once approved, carefully package the items and ship them to the provided return address.
4. Refund Process:
  • After we receive and inspect the items you returned, we will process the refunds within 5-7 business days.
  • We will deduct a charge for return shipping costs from your refund.
  • Once we receive and inspect your return, we will send you an email to confirm that we have received your returned item.
  • We will let you know if your refund has been approved or rejected.
  • If your refund is approved, we will automatically apply the credit to your original method of payment or credit card within a certain number of days.
5. If you haven't received a refund:
  • Check your bank account again to confirm whether the refund has been credited or not.
  • Contact your credit card company and inquire about the refund status. Sometimes, it takes a while for the refund to show up on your account.
  • Reach out to your bank to see if there is any processing delay on their end. If you have followed these steps and still haven't received your refund, please contact us at

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